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Vcds test interface not found

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I have plenty of screenshots of I think all the important info as well as a windows log I have attempted multiple uninstalls and reinstalls but just cant get the cable to get recognised. I tried a manual update to v18.2 of VCDS (full uninstall of existing VCDS, then reinstall) and again the same error. Last week i attempted to connect it again and run it via VCDS (version 18.1 - this had been auto updated by itself) BUT it barfed with an error: VCDS - Windows Based VAG/VAS Emulator Running on Windows 10 圆4

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I last used it multiple times to scan and do some updates back in March this year:

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I am using a Microsoft Surface Pro 4 (windows 10 64bit) and the cable has been working fine on this. I am having a problem with my Ross-Tech HEX + CAN USB cable which has worked flawlessly since i purchased it a few years ago.

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